Terms and Conditions for Intuitive Body Lab
Version 1.1 | Date: October 2023
© 2023 Intuitive Body Lab. All rights reserved.
By engaging in our services, you acknowledge and agree that this document constitutes a legally binding agreement between you and Intuitive Body Lab. You are bound by the terms and conditions outlined herein.
1.1 Introduction to Intuitive Body Lab
Welcome to Intuitive Body Lab. Our focus is to provide you with a high level of Personal training and group fitness.
All our trainers possess industry qualifications and keep their relevant qualifications and training up to date, ensuring we are at the forefront of the industry.
1.2 Purpose of the Terms and Conditions
At Intuitive Body Lab, our mission is to help you achieve your fitness and wellness goals through personalised training and expert guidance. These terms and conditions have been established to provide transparency, protect both you and us, and ensure a safe and rewarding training experience. By engaging our services, you are entering into a mutual agreement governed by the following terms and conditions.
These terms and conditions cover various aspects of our personal training services, including but not limited to one-on-one training, small group training, and large group training. We encourage you to read this document carefully to understand your rights and responsibilities as a client.
Our commitment is to deliver high-quality fitness training services tailored to your unique needs, and we aim to do so with professionalism, integrity, and dedication. If you have any questions or require clarification on any aspect of these terms and conditions, please do not hesitate to contact us using the provided contact information in Section 1.5. We are here to support you on your fitness journey and want to ensure that you are comfortable and confident in your decision to work with us.
1.3 Agreement to the Terms and Conditions
By accepting these terms and conditions, you demonstrate your commitment to participating in our training programs and agree to adhere to the guidelines and policies outlined herein. Your satisfaction and progress are important to us, and we look forward to helping you achieve your fitness goals effectively and safely.
1.4 Understanding and Acceptance
At Intuitive Body Lab, we consider the understanding and acceptance of these terms and conditions to be essential in fostering a productive and harmonious training relationship. Before embarking on your fitness journey with us, we want to ensure that you are fully informed about the terms that govern our services.
By choosing to engage in personal training services with Intuitive Body Lab, you acknowledge and agree to the following:
A. Commitment to Personal Fitness Goals:
You are committed to pursuing your personal fitness and wellness goals with our guidance and support.
B. Compliance with Training Plans:
You understand that the effectiveness of your training program depends on your compliance with the training plans, schedules, and recommendations provided by your trainer.
C. Health and Safety Acknowledgment:
You acknowledge that participating in physical fitness activities carries inherent risks, and you assume responsibility for your own health and safety during training sessions.
D. Payment Obligations:
You agree to meet the payment obligations as outlined in Section 5 of these terms and conditions, including any fees, charges, or agreed-upon payment schedules.
E. Cancellation and Rescheduling:
You understand and agree to the cancellation and rescheduling policies described in Section 6 of these terms and conditions, including any applicable fees or notice requirements.
F. Liability and Waiver:
You have read and understood the liability and waiver provisions outlined in Section 8 and acknowledge that participation in our training programs may involve physical exertion and carries inherent risks.
G. Privacy Policy:
You consent to the collection, use, and protection of your personal information as described in our Privacy Policy, which is covered in Section 9 of these terms and conditions.
H. Termination:
You acknowledge the conditions under which either party may terminate the training relationship, as specified in Section 10.
I. Dispute Resolution:
You understand and agree to the dispute resolution procedures outlined in Section 11, which provide mechanisms for resolving conflicts that may arise during our training relationship.
J. Intellectual Property:
You acknowledge that any training materials, programs, or intellectual property developed during the training sessions remain the property of Intuitive Body Lab, as explained in Section 12.
K. Governing Law:
You agree that these terms and conditions are governed by the laws of the State of Victoria, Australia.
This statement indicates that any legal matters or disputes related to the terms and conditions will be subject to the laws of Victoria. It's essential to specify the correct jurisdiction to ensure that any legal proceedings are conducted in the appropriate legal framework.
L. Amendments:
You acknowledge that these terms and conditions may be amended or updated, and you agree to be informed of any such changes as described in Section 14.
Your understanding and acceptance of these terms and conditions are crucial in ensuring a positive training experience. If you have any questions or concerns, please do not hesitate to reach out to us using the contact information provided in Section 1.5. We are committed to your success and look forward to embarking on this fitness journey with you.
1.5 Contact Information
For any inquiries or concerns related to these terms and conditions.
Please contact Greg Alexander
Mobile: 0428306269
Email: admin@intuitivebodylab.com.au
Business trading location: 26 Eighth St, Mildura, Vic, Australia
1.6 Amendments to the Terms and Conditions
At Intuitive Body Lab, we are committed to providing you with the best possible fitness training experience. To ensure that our services remain up-to-date and in compliance with legal requirements, we may need to make occasional amendments to these terms and conditions. We want to keep you informed and involved in this process.
A. Notification of Changes:
You will be notified of any amendments to these terms and conditions via email or other forms of written communication. We will make reasonable efforts to provide you with advance notice of changes.
B. Review and Acceptance:
Upon receiving notice of changes, you are encouraged to review the updated terms and conditions carefully. If you continue to use our services after the effective date of the amendments, it will be considered as your acceptance of the revised terms.
C. Right to Decline:
If you do not agree with the updated terms and conditions, you have the right to decline and discontinue our services without incurring any additional fees or penalties, provided you do so before the effective date of the changes.
D. Archive of Previous Versions:
We will maintain an archive of previous versions of these terms and conditions, which will be available to you upon request. This allows you to refer to prior terms and conditions if needed.
E. Questions and Concerns:
If you have any questions or concerns regarding any changes to these terms and conditions, please do not hesitate to reach out to us using the contact information provided in Section 1.5. We are here to address your inquiries and provide clarification.
By accepting these terms and conditions, you acknowledge our commitment to transparency and your right to be informed about any modifications. We believe that these changes will only serve to enhance our ability to provide you with the highest quality fitness training services.
Section 1.7: Client Acknowledgment
By engaging in our personal training services, you acknowledge and agree to the terms and conditions outlined in Section 1.4 of this document, including but not limited to your commitment to personal fitness goals, compliance with training plans, health and safety considerations, payment obligations, cancellation and rescheduling policies, liability and waiver provisions, privacy policy, termination conditions, dispute resolution procedures, intellectual property rights, governing law, and acceptance of future amendments as specified.
Your acknowledgment of these terms and conditions demonstrates your commitment to a successful fitness journey with us. We appreciate your trust and look forward to supporting you in achieving your fitness goals while prioritizing your safety and well-being.
Section 2: Definitions
In these terms and conditions, the following terms shall have the meanings ascribed to them:
2.1. "Client" or "You" - Refers to the individual or entity engaging in fitness and health services provided by Intuitive Body Lab.
2.2. "Trainer" or "We" or "Us" - Refers to Intuitive Body Lab, the service provider.
2.3. "Services" - Encompasses all personal training services offered by Intuitive Body Lab, including but not limited to one-on-one training, small group training, and large group training.
2.4. "Training Program" - Describes the customized fitness program and exercise routines developed by the Trainer for the Client to achieve specific fitness goals.
2.5. "Fees" - Refers to the charges, payments, and costs associated with the provision of personal training services, as detailed in Section 5.
2.6. "Cancellation" - Denotes the act of notifying the Trainer in advance of a scheduled training session that the Client will not be attending.
2.7. "Rescheduling" - Refers to the process of changing the date or time of a scheduled training session in accordance with the policies outlined in Section 6.
2.8. "Privacy Policy" - Describes the document that outlines how client information is collected, used, and protected by Intuitive Body Lab, as detailed in Section 9.
2.9. "Liability and Waiver" - Pertains to the provisions in Section 8 regarding the release of liability and assumption of risk associated with personal training services.
2.10. "Termination" - Refers to the conditions under which either party may end the training relationship, as specified in Section 10.
2.11. "Dispute Resolution" - Encompasses the procedures for resolving conflicts and disputes outlined in Section 11.
2.12. "Intellectual Property" - Refers to any training materials, programs, or intellectual property developed during training sessions, as discussed in Section 12.
2.13. "Governing Law" - Signifies that these terms and conditions are subject to the laws of the State of Victoria, Australia, as mentioned in Section 13.
2.14. "Amendments" - Pertains to the process of updating these terms and conditions, as described in Section 1.6
Section 3: Scope of Services
At Intuitive Body Lab, we offer a range of services tailored to help you achieve your fitness goals. Our services primarily focus on:
3.1. Body Composition Management: Our programs are designed to assist you in managing your body composition, whether your goal is weight loss, muscle gain, or overall body transformation.
3.2. General Health and Fitness: We are committed to improving your overall health and fitness levels, emphasizing wellness and vitality in addition to physical strength.
3.3. Building Lean Muscle Mass: For those seeking to build lean muscle mass, our training programs are structured to support muscle development while promoting a balanced and healthy lifestyle.
3.4. Training Venues:
All services are currently conducted from Intuitive Body Lab, 26 Eighth St, Mildura, Vic, Australia
3.5. Membership Options:
Group Sessions: Members have the option to participate in group training sessions, limited to a maximum of three sessions per week. Group sessions are scheduled on Mondays, Wednesdays, and Fridays, with specific times available via our online booking system.
One-on-One Services: Personal training services for one-on-one sessions are available six days a week, with Sundays being our designated rest day. Appointments for one-on-one sessions must be made by contacting us directly.
Our scheduling and venue options are designed to provide flexibility and convenience while ensuring that your fitness journey aligns with your unique goals and preferences. We are dedicated to helping you achieve your desired outcomes in a safe and supportive environment.
Section 4: Client Responsibilities
At Intuitive Body Lab, we believe that a successful fitness journey requires a collaborative effort between the client and the trainer. To ensure a productive and safe training experience, we outline the following client responsibilities:
4.1. Commitment to Training:
Clients are responsible for their commitment to their personal fitness goals and objectives. This includes maintaining dedication, motivation, and consistency throughout the training program.
4.2. Compliance with Training Plans:
Clients must adhere to the training plans, schedules, and recommendations provided by their trainer. Open communication with the trainer is encouraged to discuss progress and any necessary adjustments.
4.3. Health and Safety:
Clients are responsible for their own health and safety during training sessions. It is imperative to communicate any medical conditions, injuries, or concerns that may affect the ability to engage in physical activity.
4.4. Punctuality:
Clients should arrive on time for scheduled training sessions. Being punctual helps maximize the training time and ensures a consistent routine.
4.5. Attentiveness and Effort:
Clients are expected to be attentive during training sessions, actively participating in exercises, and putting forth their best effort to achieve desired results.
4.6. Communication:
Open and honest communication with the trainer is essential. Clients should provide feedback on their progress, concerns, or any changes in their health or fitness status that may impact training.
4.7. Payment Obligations:
Timely payment of fees, charges, or agreed-upon payment schedules, as outlined in Section 5, is the responsibility of the client.
4.8. Cancellation and Rescheduling:
Clients must adhere to the cancellation and rescheduling policies detailed in Section 6. Proper notice of cancellation or rescheduling is expected to avoid disruption.
4.9. Safety and Hygiene:
Clients should prioritize their safety and hygiene during training sessions, including the use of appropriate workout attire and equipment sanitation.
Section 5: Fees and Payment
At Intuitive Body Lab, we offer various membership options and payment arrangements for our services. Please review the following details regarding fees and payment methods:
5.1. Group Sessions Membership Fee:
The fee for group sessions membership is $64 per week, payable for a continuous period of seven days. This membership provides access to scheduled group training sessions.
5.2. 8-Week Program/Package Deal:
We offer an 8-week program/package deal designed to help you achieve your lifestyle goals. The details regarding fees and payment for this package are as follows:
Package Fee: The package fee for the 8-week program is designated with each program launch. This fee is payable in full before the program's commencement.
Payment Deadline: Payment must be made in full and received by us before the start date of the program.
Non-Refundable Package: Once the 8-week program has commenced, the package fee is non-refundable. We understand that unforeseen circumstances may arise, but due to the structured nature of the program, we are unable to provide refunds after the start date.
Cancellation Before Commencement: If, for any reason, you need to cancel your participation in the program before the start date, you may be eligible for a refund. Please contact us for further information and to discuss your situation.
Payment Methods: Payments for the package can be made via our online portal using direct debit or credit/debit card through Stripe.
5.3. Payment Method:
Payment for memberships is processed through our secure online portal using Stripe, allowing clients to use direct debit or credit/debit cards for payment.
5.4. Casual Visits/One-Off Sessions:
Clients may choose to attend individual sessions on a casual basis. The fee for casual visits or one-off sessions is $25 per visit. Please note that fees for casual visits are non-refundable.
5.5. Payment Schedule:
Payments for memberships, including group sessions and trial memberships, are processed on a recurring weekly basis, while casual visits are paid per visit.
5.6. Payment Authorization:
By engaging in our services, clients authorize Intuitive Body Lab to process payments as specified in these terms and conditions.
5.7. Fee Adjustments:
Intuitive Body Lab reserves the right to adjust membership fees and pricing for services. Clients will be notified in advance of any fee changes.
5.8. Payment Disputes:
If a dispute arises regarding a payment or charge, clients are encouraged to contact us directly to resolve the issue promptly and amicably.
We appreciate your attention to the details of our fee structure. Please make payments promptly to ensure uninterrupted access to our training services. If you have any questions or require further clarification, do not hesitate to reach out to us using the contact information provided in Section 1.5.
Section 6: Cancellation and Rescheduling
At Intuitive Body Lab, we understand that scheduling conflicts and unexpected situations may arise. We have established the following policies regarding session cancellations, rescheduling, and membership holds:
6.1. Cancellation and Rescheduling of Sessions:
In the event that a group session or personal training session cannot proceed as planned due to unforeseen circumstances, an alternative session if none are available on the current schedule, will be arranged within 7 days of the canceled session. We strive to ensure that you receive the training you have paid for.
6.2. Membership Cancellation:
To cancel a membership, clients are required to provide 14 days notice in advance of their desired cancellation date. If a billing date falls within the notice period, the membership will be charged as per normal.
6.3. Membership Holds:
Clients have the option to place their membership on hold for a minimum period of 14 days. If your holidays, illness, or other circumstances require a shorter absence (less than 14 days), your membership will continue as per normal, and you will not be eligible for a hold during this time.
6.4. Request for Cancellation or Hold:
Requests for membership cancellations or holds must be made in writing and submitted to Intuitive Body Lab at least 14 days in prior to the request date. Requests can be sent via email or through the contact information provided in Section 1.5.
6.5. Fee Implications:
Membership fees will apply as per the regular billing cycle until the effective date of cancellation or hold. Any fees accrued within the notice period or during a hold period will be billed accordingly.
6.6. Communication:
Effective communication is essential for efficient session rescheduling and membership management. Clients are encouraged to promptly notify Intuitive Body Lab of any cancellations, rescheduling requests, or membership holds.
We value your commitment to your fitness journey and want to ensure that our policies are both fair and accommodating. Please adhere to these guidelines when canceling or rescheduling sessions or placing your membership on hold. If you have questions or require further assistance, please contact us using the provided contact information in Section 1.5.
Section 7: Health and Safety
At Intuitive Body Lab, your health and safety are our top priorities. We have established the following health and safety policies and requirements to ensure a safe and effective training environment:
7.1. Pre-Exercise Pre-Screening Form:
Compulsory Completion: Prior to participating in any training sessions, all clients are required to complete a pre-exercise pre-screening form. This form is essential for our trainers to assess your fitness level, health history, and any medical conditions that may impact your ability to engage in physical activity safely.
7.2. Medical Conditions and Disclosures:
Clients must provide accurate and complete information on the pre-screening form, including any known medical conditions, allergies, medications, or injuries. Open and honest communication about your health is crucial to ensure that training programs are tailored to your individual needs and limitations.
7.3. Trainer Consultation:
In cases where significant medical conditions or concerns are disclosed on the pre-screening form, clients may be required to consult with a healthcare professional or our trainer before commencing training sessions. This ensures that your training program aligns with your health status and limitations.
7.4. Safety Guidelines:
Clients are expected to adhere to all safety guidelines and instructions provided by our trainers during training sessions. This includes using proper form and technique, using equipment safely, and following any specific safety recommendations.
7.5. Hydration and Nutrition:
Staying adequately hydrated and nourished is essential for your safety during training sessions. Clients are encouraged to maintain proper hydration and nutrition both before and after training.
7.6. Injury Reporting:
If you sustain an injury or experience any discomfort during a training session, it is your responsibility to inform the trainer immediately. This allows us to assess the situation and provide appropriate guidance or medical assistance if needed.
7.7. Personal Limits:
Clients should be aware of their personal physical limits and not push themselves beyond what is safe or comfortable. Our trainers are available to provide modifications and guidance as needed.
7.8. Emergency Procedures:
In the event of an emergency during a training session, clients should follow the instructions provided by our trainers to ensure safety and minimize risks.
7.9. Training Environment:
The training environment should be kept clean and organized. Clients are encouraged to assist in maintaining a safe and hygienic training space.
We require your full cooperation with these health and safety policies to create a secure training environment. By participating in our training sessions, you acknowledge your commitment to these policies and understand the importance of pre-screening, disclosure of health information, and following safety guidelines.
If you have any questions or concerns about your health and safety or the training environment, please contact us using the provided contact information in Section 1.5. Your well-being is our priority, and we are here to support you in achieving your fitness goals safely.
Section 8: Liability and Waiver
Participating in fitness activities and training sessions involves inherent risks, and at Intuitive Body Lab, we prioritize safety. Please carefully read and understand the following liability and waiver provisions before engaging in our services:
8.1. Assumption of Risk:
By participating in our training sessions, you acknowledge and accept that physical exercise and fitness activities inherently carry risks. These risks may include but are not limited to injury, illness, or unforeseen events.
8.2. Release of Liability:
You hereby release Intuitive Body Lab, its trainers, staff, and affiliates from any liability for injuries, accidents, illnesses, or damages that may occur during or as a result of your participation in training sessions.
8.3. Medical Clearance:
You confirm that you have consulted with a healthcare provider and have received medical clearance to engage in physical exercise, especially if you have any known medical conditions, injuries, or health concerns.
8.4. Disclosure of Health Information:
It is your responsibility to disclose any known medical conditions, allergies, medications, or injuries on the pre-exercise pre-screening form (Section 7.1). Failure to provide accurate health information may increase the risks associated with training.
8.5. Responsible Behavior:
You agree to conduct yourself responsibly during training sessions, including following safety guidelines, using proper form, and respecting the instructions provided by trainers.
8.6. Indemnification:
You agree to indemnify and hold harmless Intuitive Body Lab, its trainers, staff, and affiliates from any claims, liabilities, damages, or expenses (including legal fees) arising from your participation in our services.
8.7. Parental or Guardian Consent (if applicable):
For clients under the age of 18, a parent or legal guardian must provide consent and acknowledge these liability and waiver provisions on their behalf.
8.8. Acknowledgment of Understanding:
By accepting these terms and conditions, you confirm that you have read, understood, and agree to the provisions outlined in this "Liability and Waiver" section. You acknowledge that participation in fitness activities carries inherent risks.
8.9. Waiver of Legal Rights:
You understand that this liability and waiver provision constitutes a waiver of certain legal rights. If you do not agree with these provisions, you should not engage in our training services.
8.10. Limitation of Liability:
To the extent permitted by law, the liability of Intuitive Body Lab, its trainers, staff, and affiliates is limited to the maximum extent allowed by applicable laws and regulations.
We prioritize your safety and well-being and aim to provide a safe training environment. By accepting these terms and conditions, you acknowledge the risks associated with fitness activities and release Intuitive Body Lab from any liability within the boundaries of the law.
If you have any questions or concerns about these liability and waiver provisions, please contact us using the provided contact information in Section 1.5 before participating in our services.
This section outlines the important liability and waiver provisions that clients should understand and accept before engaging in your training services. It emphasizes the risks associated with physical fitness activities and the importance of accurate health disclosures. Feel free to customize it further as needed to align with your specific policies and legal requirements.
8.11. Insurance Coverage:
Intuitive Body Lab maintains liability insurance coverage to protect both our clients and our business interests. The insurance coverage details are as follows:
Policy Type: Combined Malpractice, Public & Products Liability
Insured: Gregory Alexander
Insurer: INSURANCE AUSTRALIA LIMITED T/AS CGU PROF RISKS
Policy Wording: Health Practitioners Aon Health Combined Professional Indemnity, Public & Products Liability Policy Wording AFFENDHEAL0621
Policy Number: 82MAL1978372
Period of Insurance: From 4:00 PM on 06 February 2023 to 4:00 PM on 06 February 2024
Retroactive Date: Unlimited, excluding known claims and circumstances
Professional Services: Fitness Instructor
Limit of Indemnity:
Civil Liability Professional Indemnity: $1,000,000 any one claim, $3,000,000 in the aggregate
Public and Products Liability: $20,000,000 any one claim, $60,000,000 in the aggregate
This insurance policy is in place to provide financial protection in case of injuries, accidents, or damages that may occur during training sessions.
While our insurance coverage is designed to mitigate risks, it is important to note that clients are still responsible for conducting themselves responsibly during training sessions, as outlined in Section 8.5.
If you have any questions or require further details about our insurance coverage, please do not hesitate to contact us using the provided contact information in Section 1.5.
Section 9: Privacy Policy
At Intuitive Body Lab, we are committed to protecting your privacy and personal information. This section outlines our privacy policy and how we collect, use, and safeguard your data:
9.1. Information Collection:
We may collect personal information from clients during the course of our interactions. This information may include but is not limited to your name, contact information, medical history, fitness goals, and other details relevant to providing our services.
9.2. Use of Personal Information:
The personal information collected is used for the following purposes:
To create customized training programs tailored to your fitness goals and health considerations.
To communicate with you about your training sessions, schedules, and any updates related to our services.
To ensure your safety during training sessions by being aware of any medical conditions or limitations.
To process payments for membership fees and services, as outlined in Section 5.
To maintain records required for our business operations.
9.3. Privacy and Testimonials:
We may request your consent to publish testimonials, reviews, or feedback provided by you regarding our services. Your testimonials may be shared on our website, social media profiles, or marketing materials to showcase the positive experiences of our clients. Your name and relevant details will be used solely for this purpose with your consent.
9.4. Photos and Videos:
During training sessions, we may capture photos or videos for training and promotional purposes. By engaging in our services, you consent to the use of your likeness in such media. We may use these materials on our website, social media, marketing materials, or other platforms to illustrate the effectiveness of our training programs.
9.5. Data Security:
We take data security seriously and implement reasonable measures to protect your personal information. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.
9.6. Third-Party Disclosure:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law.
9.7. Client Access and Updates:
Clients have the right to access and update their personal information held by Intuitive Body Lab. If you wish to access or amend your information, please contact us using the contact details provided in Section 1.5.
9.8. Consent and Acceptance:
By engaging in our services, you consent to the terms outlined in this privacy policy. If you have any questions or concerns about your privacy or data, please contact us for clarification.
9.9. Amendments to Privacy Policy:
We reserve the right to update or modify our privacy policy as needed. Any changes to this policy will be communicated to clients through appropriate channels.
Please read and understand our privacy policy before engaging in our services. Your privacy is important to us, and we are committed to maintaining the confidentiality and security of your personal information.
Section 10: Termination
At Intuitive Body Lab, we are committed to providing high-quality services and maintaining compliance with Australian Consumer Law. This section outlines the termination procedures and conditions in line with legal requirements:
10.1. Termination by Client:
Clients have the right to terminate their training services with Intuitive Body Lab at any time for any reason. To initiate termination, clients must provide written notice of their intent to terminate via email or through the contact information provided in Section 1.5.
10.2. Termination by Trainer:
Intuitive Body Lab may terminate a client's training services only in the following circumstances:
Safety Concerns: If a client's participation in training sessions poses a safety risk to themselves or others, as determined by our trainers, and after reasonable efforts to mitigate the risk have been unsuccessful.
10.3. Refund Policy upon Termination:
In the event of termination by the client, any prepaid membership fees beyond the effective date of termination will be refunded on a pro-rata basis in accordance with Australian Consumer Law.
10.4. Disposition of Training Materials:
Upon termination, clients are entitled to retain copies of training materials provided to them during the course of their training program, subject to any applicable intellectual property rights outlined in Section 12.
10.5. Outstanding Obligations:
Termination does not relieve clients of any outstanding financial obligations, including unpaid membership fees, that were incurred prior to the effective date of termination.
10.6. Future Engagement:
Following termination, clients are welcome to re-engage in our training services at any time, subject to availability and adherence to our terms and conditions.
10.7. Dispute Resolution:
In the event of a dispute related to termination, clients and Intuitive Body Lab will follow the dispute resolution procedures outlined in Section 11 to seek an amicable resolution.
We prioritize compliance with Australian Consumer Law and seek to provide a fair and transparent process for termination. Please notify us in writing if you wish to terminate your training services or have any questions regarding the termination process.
Section 11: Dispute Resolution
At Intuitive Body Lab, we value open communication and strive to resolve any issues or disputes that may arise promptly and amicably. This section outlines the procedures for resolving disputes between clients and Intuitive Body Lab:
11.1. Informal Resolution:
In the event of a dispute or disagreement related to our training services, clients and Intuitive Body Lab agree to first attempt to resolve the issue informally. This may involve direct communication between the client and our trainers or management to discuss the concern and seek a mutually acceptable resolution.
11.2. Formal Dispute Resolution:
If an informal resolution is not successful in resolving the dispute to the satisfaction of both parties, either the client or Intuitive Body Lab may initiate formal dispute resolution procedures.
11.3. Mediation:
Both parties agree to participate in mediation, facilitated by a neutral third party, to help mediate and resolve the dispute. The mediator's role is to facilitate communication, assist in understanding each party's perspective, and work towards a mutually agreeable solution.
11.4. Arbitration:
If mediation is unsuccessful in resolving the dispute, both parties agree to submit the dispute to binding arbitration in accordance with Australian arbitration laws. The decision of the arbitrator will be final and legally binding.
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